About Will

Software Engineer with three years of Site Reliability Engineering experience in the Health Care FinTech sector. Demonstrated expertise in performing in-depth technical analysis to identify and resolve critical system issues, ensuring high availability and optimal performance in complex, distributed environments. Proven ability to safeguard millions in revenue by maintaining compliance with stringent service level agreements and supporting the accurate execution of high-volume financial transactions. Skilled in system performance monitoring, application outage resolution, and proactive incident management to enhance overall infrastructure reliability.

Collaborates cross-functionally with Software Engineers, Network Engineers, Release Managers, Product Teams, Clients, and Executive Leadership to improve application logic, optimize performance, and drive system stability. Participates in a rotating on-call schedule, managing both on-premises and cloud-based systems, responding to real-time alerts, conducting root cause analyses, and engaging the appropriate teams for resolution.

AWS Certified Solutions Architect Associate certified (2022) with hands-on experience across a broad range of technologies including Python, Linux, AWS, Azure, Terraform, Ansible, Docker, Kubernetes, Git, GitHub Actions, SQL, C#, and Bash. Beyond technical expertise, I bring exceptional problem-solving, analytical, and communication skills to every project I undertake. Committed to continuous learning, I am always looking for opportunities to expand my knowledge and contribute to meaningful advancements in the field of cloud computing and DevOps.